D-Wave Introduces Service-Level Agreements for Quantum Cloud Customers

D-Wave Quantum Inc., a leader in quantum computing systems, software, and services, has introduced service-level agreements (SLAs) for its Leap quantum cloud customers transitioning applications into production. This move ensures high levels of availability, reliability, and scalability for commercial-grade quantum and hybrid-quantum applications. The Leap cloud service, which provides real-time access to D-Wave’s annealing quantum computers and hybrid solvers, has consistently exceeded 99.9% uptime and availability over the past two years, even under heavy customer usage.

Customers have run nearly 200 million jobs without scheduling work in advance or experiencing lengthy queue times. According to Heather West, PhD, research manager and analyst with IDC, organizations should prioritize a real-time production-grade quantum cloud service that offers assurances like SLAs. Dr. Trevor Lanting, chief development officer of D-Wave, emphasized the importance of providing exceptional access to their cloud service as production deployments accelerate.

D-Wave Introduces Service-Level Agreements for Leap Quantum Cloud Customers

D-Wave Quantum Inc., a prominent developer of quantum computing systems, software, and services, has announced the introduction of service-level agreements (SLAs) specifically designed for customers transitioning applications into production on its Leap quantum cloud service. This move aims to provide formal assurances regarding the high levels of availability, reliability, and scalability of the Leap cloud service, supporting commercial-grade quantum and hybrid-quantum applications.

The Leap quantum cloud service has consistently demonstrated high uptime and availability, with monitoring data showing that it has exceeded 99.9% availability for its Solver API and aggregated set of annealing quantum computers over the past two years. This means that the service is highly responsive even during periods of high demand. Customers have run nearly 200 million jobs without scheduling work in advance or experiencing lengthy queue times, with an average processing time of just a fraction of a second.

Recent enhancements to the Leap service and the Ocean SDK have further boosted processing speeds by 30%, enabling customers to achieve faster computations and solve complex problems more effectively. The surge in usage over the past year, with over 60 million jobs submitted, highlights the growing demand for immediate access to cloud-based quantum computing.

High Uptime and Availability of Leap Quantum Cloud Service

The Leap quantum cloud service has proven to be a production-grade service, providing real-time, secure access to D-Wave’s annealing quantum computers and hybrid solvers since 2018. The service’s high uptime and availability are critical for customers running business-critical workflows. By establishing formal SLAs, D-Wave is committing to maintaining these high levels of performance, ensuring that customers can rely on the service to support their production deployments.

The Leap service has consistently exceeded 99.9% availability for its Solver API and aggregated set of annealing quantum computers over the past two years. This means that the service is highly responsive even during periods of high demand, allowing customers to run jobs without scheduling work in advance or experiencing lengthy queue times. The average processing time of just a fraction of a second further underscores the service’s ability to support commercial-grade quantum and hybrid-quantum applications.

Growing Demand for Cloud-Based Quantum Computing

The surge in usage over the past year, with over 60 million jobs submitted, highlights the growing demand for immediate access to cloud-based quantum computing. This growth is driven by the need for organizations to incorporate quantum computing into their overall IT infrastructure, prioritizing real-time production-grade quantum cloud services that offer assurances similar to those provided by traditional software-as-a-service offerings.

As the transition to production deployments accelerates, providing exceptional access to cloud services has never been more critical. D-Wave’s SLA offering is designed to support this dynamic shift with confidence, enabling businesses to thrive as quantum technology’s commercial value and adoption grow.

About D-Wave Quantum Inc.

D-Wave is a prominent developer of quantum computing systems, software, and services, and is the world’s first commercial supplier of quantum computers. The company’s mission is to unlock the power of quantum computing today to benefit business and society. D-Wave’s technology has been used by some of the world’s most advanced organizations, including Mastercard, Deloitte, Davidson Technologies, ArcelorMittal, Siemens Healthineers, Unisys, NEC Corporation, Pattison Food Group Ltd., DENSO, Lockheed Martin, Forschungszentrum Jülich, University of Southern California, and Los Alamos National Laboratory.