Zapata AI is partnering with Tech Mahindra to transform network and customer operations for global telecom customers. The collaboration will leverage Zapata AI’s quantum-based Industrial Generative AI capabilities to deliver real-time intelligence. The focus will be on combining Tech Mahindra’s telecommunications expertise and Zapata AI’s generative AI technologies to transform telecom operations. The joint effort will introduce AI-powered solutions such as network optimization, anomaly detection, proactive network maintenance, and personalized customer interactions. Christopher Savoie, CEO of Zapata AI, and Abhishek Shankar, President of Communications Business in the Americas at Tech Mahindra, expressed their enthusiasm for the partnership.
Zapata AI and Tech Mahindra Collaborate on Industrial Generative AI for Telecom Operations
Zapata Computing Holdings Inc., an industrial generative AI company, has announced a strategic collaboration with Tech Mahindra, a global provider of technology consulting and digital solutions. The partnership aims to transform the operations of Tech Mahindra’s global telecom customers by utilizing Zapata AI’s quantum-based generative AI capabilities. The goal is to deliver real-time intelligence, including in edge environments, to drive operational efficiencies and customer responsiveness for global Communication Service Providers (CSPs).
The collaboration will focus on combining Tech Mahindra’s telecommunications domain expertise with Zapata AI’s advanced generative AI technologies. The aim is to transform telecom operations and potentially reshape the industry. Zapata’s unique approach to Industrial Generative AI, which includes quantum-based algorithms, time series data, real-time analytics at the edge, and a practical deployment methodology, is expected to unlock significant value for telecom companies across a broad range of mission-critical use cases.
Leveraging AI for Network Optimization and Customer Interaction
The joint effort will introduce scalable, performance-enhancing generative AI-powered solutions such as network optimization, anomaly detection to prevent disruptions and intrusions, proactive network maintenance, and personalized customer interactions. These AI solutions are designed to efficiently scale across large networks, leading to quicker deployment of new services, improved uptimes, optimized issue response, and tailored customer interactions that can adapt in real-time to changing consumer preferences. This is expected to improve the quality and reliability of services with superior customer satisfaction and loyalty, delivered with significant cost savings and operational efficiency.
Christopher Savoie, CEO and co-founder of Zapata AI, emphasized the potential of their unique solutions to transform the operations of Tech Mahindra’s customers. He highlighted the importance of accurately anticipating, predicting, and responding to service disruptions and high-traffic events, in addition to optimizing network and operations management, to help reduce a massive operating expense burden for telecom service providers.
Tech Mahindra and Zapata AI: A Synergistic Partnership
The combined capabilities offered by Tech Mahindra and Zapata AI will help enable CSPs to enhance their operations and customer service strategies with greater flexibility and agility. Tech Mahindra’s leadership in creating Large Language Models (LLMs) from the ground up, combined with Zapata’s expertise with quantum-based algorithms, tensor networks, time series data, and computational models, create new opportunities for CSPs to manage and expand their services with greater speed and efficiency.
Abhishek Shankar, President of Communications Business in the Americas at Tech Mahindra, expressed his enthusiasm for the partnership with Zapata AI. He emphasized their shared commitment to transforming the telecom landscape by providing generative AI solutions that scale across large, complex networks, while improving service delivery and customer experience.
About Zapata AI and Tech Mahindra
Zapata AI is revolutionizing how enterprises solve complex operational challenges with its powerful suite of generative AI software applications and cutting-edge reference architecture. By combining numerical and text-based generative AI models and custom software applications to power industrial-scale solutions, Zapata AI enables enterprises and government entities to drive growth, cost savings through operational efficiencies, and critical operational insights.
Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With over 145,000 professionals across 70+ countries helping 1100+ clients, Tech Mahindra provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services.
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