IBM has introduced IBM Copilot Runway, a new service from IBM Consulting, designed to help businesses integrate AI into their operations. The service will help create, customize, deploy, and manage AI copilots, including Copilot for Microsoft 365. IBM will work with clients to build custom AI copilots tailored to specific business needs. IBM Consulting has also formed a dedicated team of consultants with Microsoft copilot skills. IBM and Microsoft have previously collaborated on AI solutions, including a virtual assistant for Virgin Money. IBM Consulting is also expanding its Microsoft copilot capabilities across its Global Innovation Centers.
IBM’s New AI-Powered Business Transformation Tool: IBM Copilot Runway
IBM has recently announced the launch of IBM Copilot Runway, a new product from IBM Consulting. This tool is designed to assist businesses in creating, customizing, deploying, and managing copilots, including Copilot for Microsoft 365. The primary goal of this new offering is to integrate generative AI into organizations, thereby enhancing productivity and driving business success. To support clients on their AI transformation journey, IBM Consulting has established a dedicated team of consultants with expertise in Microsoft copilot.
IBM Copilot Runway is designed to be adaptable to specific business scenarios. IBM will work with clients to develop custom copilots that can be efficiently deployed, reducing the time and effort typically required for implementations. Initially, IBM will focus on assisting clients across priority use cases, including customer and field service, employee experience, and procurement and finance. The tool will also be tailored to specific industries such as financial services, retail and CPG, government, and supply chain.
Use Cases of IBM Copilot Runway
IBM Copilot Runway will be used in various business scenarios. For instance, the Procurement and Finance Contract Copilot will aid specialists in extracting valuable insights from contracts. The Customer Service and Field Service Copilot will provide agents and technicians with access to self-service options and a time-saving generative AI search. The Employee Experience Copilot is designed to enhance employee engagement.
IBM and Microsoft have a history of serving clients across various industries with a range of AI solutions and services. For example, IBM Consulting collaborated with Virgin Money to develop and launch Redi, a conversational virtual assistant that assists credit card customers in the Virgin Money credit card app. Redi, powered by Virgin Money’s suite of Microsoft Copilots, exemplifies the potential of such partnerships.
IBM Consulting’s Global Innovation Centers
IBM Consulting is expanding its Microsoft copilot capabilities and capacity across its network of Global Innovation Centers. These capabilities are being used to co-create solutions with clients at IBM Consulting’s new IBM-Microsoft Experience Zone in Bangalore, India. This is the first such collaboration of its kind.
At the Experience Zone, clients from around the world and across industries are working together with IBM Consulting to co-ideate and co-create generative AI-powered solutions, leveraging Microsoft technologies, including Copilot. IBM Consulting plans to open additional IBM-Microsoft Experience Zones in Romania, U.K. and U.S., where clients in these regions can explore the power of Copilot.
Strengthening IBM and Microsoft Partnership
The partnership between IBM and Microsoft is set to empower more clients with Microsoft Copilot, enhancing productivity and boosting creativity through the power of generative AI. IBM’s dedicated IBM Consulting Microsoft practice, along with Copilot-focused Experience Zones around the world, aim to meet clients where they are and bring them the right generative-AI-enabled solutions for their businesses.
IBM has purchased Copilot for Microsoft 365 for its practitioners and has invested in growing its team of experts and capabilities through acquisitions, like Neudesic and Bluetab. IBM Consulting practitioners work with a range of leading AI software technologies and multiple models from both IBM and its strategic partners like Microsoft.
IBM is a global leader in hybrid cloud and AI, and consulting expertise. It assists clients in more than 175 countries to capitalize on insights from their data, streamline business processes, reduce costs and gain a competitive edge in their industries. IBM’s hybrid cloud platform and Red Hat OpenShift are relied upon by more than 4,000 government and corporate entities in critical infrastructure areas such as financial services, telecommunications, and healthcare to effect their digital transformations quickly, efficiently, and securely. IBM’s innovations in AI, quantum computing, industry-specific cloud solutions, and consulting deliver open and flexible options to clients.
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